RETURN AND REFUND POLICY

Return & Refund Policy

Thank you for shopping at xkart.online. We value your satisfaction and want to ensure a smooth experience. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:The item must be unused, in original packaging, and in the same condition that you received it.The return request must be made within 7 days of receiving the item.Certain types of items are non-returnable, including: Perishable goodsCustom or personalized itemsItems on sale or clearance (unless defective)

2. How to Initiate a Return

To start a return, please contact us at xkartonline123@gmail.com with the following information:

Order number

Reason for returnPhotos (if the item is damaged or defective)We will respond with return instructions and the return address if your request is approved.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or incorrect.We recommend using a trackable shipping method and keeping proof of shipment.

4. Refunds

Once your return is received and inspected:We will notify you of the approval or rejection of your refund.If approved, your refund will be processed back to your original payment method within 5–10 business days.Shipping charges (if any) are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at xkartonline123@gmail.com.

6. Cancellations

Orders can be cancelled within 12 hours of purchase. After that, the order may already be in processing or shipped.

7. Late or Missing Refunds

If you haven’t received your refund:First check your bank or credit card account.Then contact your bank or card company—it may take time before your refund is officially posted.If you’ve done all of this and still have not received your refund, contact us at xkartonline123@gmail.com.

8. Contact Us

For any questions or assistance with your return or refund, reach out to:

Email: xkartonline123@gmail.com
Website: xkart.online